Orders & Shipping
Nationwide within South Africa.
Major centres: 3–5 business days.
Outlying areas: 5-7 business days.
We’ll email tracking details as soon as your order leaves our warehouse.
We keep it simple with fair, flat‑rate shipping of R99. Free delivery is available when your cart total hits our free‑shipping threshold (shown at checkout and on the banner).
We’re an online‑first store. Collection isn’t standard, but if you need urgent race‑week fuel, contact us and we’ll try to help.
No — we require a physical address where someone can receive the parcel.
Use the tracking link in your shipping email. If it doesn’t arrive, check spam or contact us with your order number.
If your order hasn’t been dispatched, we’ll update it. Once shipped, address changes must be handled with the courier and may cause delays.
Returns, Exchanges & Refunds
Unopened, resellable products may be returned within 14 days of delivery. For safety reasons, opened consumables can’t be returned unless there’s a quality issue. Please see our full returns policy here.
Once your return is received and inspected, refunds are processed to your original payment method. Please allow 3–7 business days for banks to clear funds. Please see our full refunds policy here.
Email us within 7 days with photos and your order number. We’ll sort a replacement or refund, fast.
Payments & Security
Debit/credit cards, instant EFT, and popular SA wallets. All payments are encrypted and PCI‑compliant.
No. Currently we don't allow EFT payments
Absolutely. We use secure checkout and follow POPIA‑aligned practices. See Privacy below for more.
Product Quality & Safety
We curate brands that prioritise quality, transparency, and batch testing where applicable. Look for certifications on each product page.
Many endurance products are Informed Sport tested or formulated without banned substances. Always check your federation’s list and product certifications.
Ingredients and allergen statements are listed on every product page. If unsure, ask us before you buy.
Foundations first: food, hydration, and sleep. Teen use should be guided by a qualified professional. When in doubt, chat to our dietician.
Accounts, Privacy & Preferences
No, but creating one lets you track orders, manage subscriptions, and earn rewards.
We keep your info private and secure, and only use it to serve you better. We’re POPIA‑aligned — see our Privacy Policy for details.
Use the link at the bottom of any email or update your preferences in your account.
Choosing the Right Fuel
Try our Find Your Fuel quiz to get personalised recommendations based on your sport, training hours, and gut tolerance.
Training goal dependent: 30–60 g/h for moderate sessions; 60–90 g/h for long/ intense; advanced athletes may target 90–120 g/h with glucose+fructose blends. Always train the gut before race day.
Typical range is 300–1000 mg sodium per hour depending on sweat rate, climate, and session intensity. Our product pages show sodium per serving to help you build your plan.
Caffeine can boost performance for some athletes. Test in training, watch total daily intake, and avoid if you’re sensitive or racing late.
Consultations (Level Up Your Performance)
Yes. Book an initial consultation (45–60 min) to review medical history, current intake, training load, goals, and a practical fueling plan. You can book your consultation here.
You’ll receive a personalised plan via our app, plus a follow‑up session to refine based on your feedback and training data.
Yes. You’ll each complete your intake form and we’ll tailor plans to your individual needs and schedules.
DNA & Gut Microbiome Testing
We partner with reputable labs to offer DNA‑based insights and microbiome testing. Reports are interpreted by our dietitian and translated into action.
Order the test kit, collect your sample at home, and courier it back. When your results are ready, we’ll schedule a consult to walk you through your personalised plan.
Yes — insights inform recovery, injury risk, intolerances, and nutrient priorities that we can build into your strategy.
Still need assistance?
If you're still unsure about any of our products, drop us a message via the form on our contact page.